The second-hand marketplace Users Voice Anger About Sizing Changes
Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.
The popular resale platform has updated its measurement guidelines for women's and children's garments failing to inform all users about the change.
Digital Channels Backlash
Many shoppers and sellers have taken to social media saying Vinted listings now show a modified sizing category than originally posted because of the remapping.
The company said the new system was more in line with comparable marketplaces.
They have suggested members to check their listings and manually change the size when needed, causing user dissatisfaction.
Size Classification Changes
Previously, the sizing featured one number and one letter, for instance S/8 or M/10.
The revised method features a letter and a range such as S/UK 8-10.
In some cases, the sizing has been recategorised - such as a large size used to be a 12 but currently displays as UK 16-18.
Shopper Stories
A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Stephanie Gallen, based in Glasgow, stated items she posted with size 14 tags were displaying on the service as measurements 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she explained.
Necessary Adjustments
A different user, from Derby, explained she became annoyed because the modification necessitated personal updates the measurements for "each individual item".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she said.
Platform Context
The platform boasts over 100 million members, including 18 million in the UK.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: previously, the service retracted a modification concerning shipment methods following member complaints.
